Terms And Privacy Statement
The following terms and conditions are posted to ensure there is no ambiguity regarding any part of our site. They are not set in stone and we may revise or update them as we see fit. When placing an order with our site you are agreeing to accept these terms and conditions - they are here for your benefit, and ours.
Our Full Address
Wooden Height Charts
230 Weensland Road
Hawick
Roxburghshire
Scotland TD9 9RW
Telephone
Phone:- 01450 373455 between 9-12am and 2-5pm Monday to Friday. Please email us over the weekend. If you try and telephone us and we are out of the office then please either leave a message or email us and we will get back to you as soon as we can. Email is always quicker - our laptop follows us everywhere!
Placing An Order
All purchases can be made securely online 24 hours a day at woodenheightcharts.co.uk. We are a UK online store and Deliver Worldwide. We are supplied by Ends Uk, who are based in Essex, England and your orders are dispatched directly by them. All UK mainland orders have Free Delivery - orders outwith the UK mainland incur a fixed delivery charge of £3.95 for the first two items and thereafter £2.50 per item.
Card Security
Your security is very important to us. Your card details are encrypted and dealt with by Paypal and are not accessible by anyone at Wooden Height Charts. You will receive an e-mail receipt from Paypal and e-mail confirmation from us of your order.
Pricing And VAT
Prices are inclusive of VAT at 20% where applicable.
Delivery Schedule
We provide an estimated delivery time for every gift on our site, and in most cases these delivery targets are met. Most goods are and usual deliveries are between 2-4 days from dispatch. However, all our gifts are hand made and personalised and sometimes unexpected problems may arise. Seasonal events like Christmas and Easter may also affect the delivery times, or in extreme cases disputes by Royal Mail. For this reason we ask that in all cases you allow up to 14 days for delivery from time of dispatch, although this is not a guarantee of delivery itself. Overseas deliveries may take up to 21 days. All items are delivered via Royal Mail, and customers must allow 14 days from dispatch before an item is considered lost. Special Deliveries have their own tracking code so should your order not arrive the following day, please contact us.
You must contact us within 21 working days from dispatch if your order has failed to arrive, or if there is a problem with it. All orders after this time period will be considered fulfilled.
Postage And Packaging
All our prices are inclusive of postage and packaging for deliveries to UK mainland. We have no hidden costs on our site. Post in most circumstances is by 2nd class Royal mail to keep costs at a minimum.
Returns Policy
We want you to be satisfied with anything you purchase. If you receive a faulty, incorrect or damaged gift just let us know and we will arrange a replacement. We do not offer refunds on such items, but will gladly replace.
Please do not return an item unless first contacting us, as you will not be refunded the cost for doing so.
Unfortunately, unless faulty or damaged on delivery, we cannot accept returns of personalised items since they have no re-sale value. This includes any errors that may have been made by us. If any part of your order is missing, such as sticky pads or hanging wire, just let us know and we will send replacements out immediately.
We cut and paste personalisation details directly from your order form so please ensure that you have provided us with the correct details (eg names/dates etc) as we cannot be held responsible for mistakes, spelling or otherwise, once the item has been personalised. You are responsible for all spelling and grammar contained within your order.
Privacy Policy
We conform to the requirements of the Data Protection Act, 1998 and we are committed to protecting your privacy and take your privacy and the security of your personal information extremely seriously. We will never divulge any personal information you give us to a third party, other than personalisation information needed by our suppliers to fulfill your order. We do not send random marketing emails to personal email addresses (spam).
Cookies
A cookie is a small file placed on a user's hard drive which tracks website navigation. An example of a cookie in use would be entering your purchase details once (name, address etc) and not having to continually re-enter such details on subsequent visits. We may use cookies on certain parts of our site to keep track of your order. We may also use cookies to collect user statistics such as browser type and screen resolution. This helps us to ensure that our site is completely compatible to the majority of our customers.
Legal requirements
While we take all possible care to reproduce and describe items accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations. In the rare event that a price shown on our website is incorrect we reserve the right to refund any purchase made against this price and to ammend our website accordingly.